ONHAS LTD ("we", "us") operates this store and is the controller of your personal information. This policy explains what we collect, why, and what you can do about it. We handle personal information in line with UK data protection law (the UK GDPR and the Data Protection Act 2018) and, for customers in Australia, the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
- Order information: name, email, shipping address, phone number and order contents.
- Payment information: processed by our payment provider. We do not store your full card details.
- Device and usage information: IP address, browser and pages viewed, collected through cookies and similar technologies.
Why we collect it, and our legal basis
- To process and deliver your order, contact you about it and handle returns and support (to perform our contract with you).
- To prevent fraud and keep the store secure, and to understand how the store is used (our legitimate interests).
- To send marketing emails and to use non-essential cookies for advertising, only if you agree (your consent, which you can withdraw at any time).
- To keep records we are required to keep, such as tax and accounting records (legal obligation).
Who we share it with
Our e-commerce platform and payment provider, to run the store. Our fulfilment and shipping partners, to deliver your order. Analytics and advertising providers, to measure and improve our advertising. We do not sell your personal information.
International transfers
We are a UK company and our service providers operate in several countries, including outside the UK and Australia. Where information is transferred outside the UK, we rely on recognised safeguards such as UK-approved standard contractual clauses.
How long we keep it
We keep order records for as long as we need them for tax and accounting purposes (usually six years), and marketing data until you unsubscribe.
Your rights
You can ask us for a copy of the personal information we hold about you, ask us to correct or delete it, object to or restrict how we use it, or ask for it in a portable format. Email us and we will respond within 30 days. You can unsubscribe from marketing emails at any time using the link in any email; this does not stop emails about an order you have placed.
Complaints
If you think we have mishandled your information, please email us first. If you are not satisfied with our response, you can complain to the Information Commissioner's Office in the UK (ico.org.uk) or, if you live in Australia, the Office of the Australian Information Commissioner (oaic.gov.au).
Contact
ONHAS LTD, Suite 11205, 5 Brayford Square, London E1 0SG, United Kingdom. Company number 17458996. Director: Huzeyfe Hasan Akdemir. Email: onhasofficial@gmail.com.